Paying for Services

Frequently Asked Questions about paying for your care at Preferred Family Healthcare. We understand that paying for healthcare services can be confusing. Knowing and understanding the cost of your care beforehand can help relieve some stress. We at PFH are here to help.

For SCHEDULED services:

  1. We may contact you to verify your information and insurance.
  2. We will then create an estimate based upon the information your insurance company has made available to us. This may include your outstanding deductible, any co-payments or coinsurance due at the time of service and an ESTIMATE of what the service will cost you (your out-of-pocket expenses).
  3. The estimate will be discussed either over the phone or at the time of service. A representative will answer questions you have and let you know what you will need to bring for payment on the day of the service.

Unscheduled or “walk in” services are handled when you come in for your service. Estimates can be provided if you would like one. As long as your insurance is up to date and can electronically tell us your deductible, co-payments, or coinsurance due at the time of your service, the estimate will be as accurate as possible.

Yes. You may ask the representative for an estimate of your service at the time of your check-in. HOWEVER…

  1. Some services may require a prior approval from your insurance company. It is in your best interest to make sure that you ask your provider if prior approval is needed!
  2. Any services that have not been processed by your insurance company may effect your estimate. We will do our best to get you the most accurate estimate of the cost of your services.
We understand that deductibles, coinsurance, co-payments and healthcare bills can be difficult to pay. If you need help, call Clarity 573-603-1460 or PFH 660-665-1962 to see if you may qualify for sliding fee discounts/financial assistance. If you do not qualify for sliding fee discounts/financial assistance our staff will put you in touch with someone who will discuss a payment plan option that best suits your needs.
  1. Initial payments (co-payments, deductibles, coinsurance) are due before or at the time of service.
  2. Cash, credit cards (VISA, MasterCard, Discover), and checks are accepted.
  3. Always ask for a receipt of your payment for your own records.

You may also log on to our website at www.pfh.org/payonline to make a payment. Follow the instructions provided there.

There are so many benefits that come with making a payment for services before or at the time of your visit.

For SCHEDULED services:

  1. We may contact you to verify your information and insurance.
  2. We will then create an estimate based upon the information your insurance company has made available to us. This may include your outstanding deductible, any co-payments or coinsurance due at the time of service and an ESTIMATE of what the service will cost you (your out-of-pocket expenses).
  3. The estimate will be discussed either over the phone or at the time of service. A representative will answer questions you have and let you know what you will need to bring for payment on the day of the service.

Unscheduled or “walk in” services are handled when you come in for your service. Estimates can be provided if you would like one. As long as your insurance is up to date and can electronically tell us your deductible, co-payments, or coinsurance due at the time of your service, the estimate will be as accurate as possible.

Yes. You may ask the representative for an estimate of your service at the time of your check-in. HOWEVER…

  1. Some services may require a prior approval from your insurance company. It is in your best interest to make sure that you ask your provider if prior approval is needed!
  2. Any services that have not been processed by your insurance company may effect your estimate. We will do our best to get you the most accurate estimate of the cost of your services.

We understand that deductibles, coinsurance, co-payments and healthcare bills can be difficult to pay. If you need help, call Clarity 573-603-1460 or PFH 660-665-1962 to see if you may qualify for sliding fee discounts/financial assistance. If you do not qualify for sliding fee discounts/financial assistance our staff will put you in touch with someone who will discuss a payment plan option that best suits your needs.

  1. Initial payments (co-payments, deductibles, coinsurance) are due before or at the time of service.
  2. You can receive a 10% discount IF you pay in full within 30 days of receipt of your statement.
  3. Cash, credit cards (VISA, MasterCard, Discover), and checks are accepted.
  4. Always ask for a receipt of your payment for your own records.

You may also log on to our website at www.pfh.org/payonline to make a payment. Follow the instructions provided there.

There are so many benefits that come with making a payment for services before or at the time of your visit.

You Have the Right to a GOOD FAITH ESTIMATE

A GFE will explain how much your medical care will cost when you do not have insurance or when receiving care from an out-of-network PFH provider.

    • Total expected costs of non-emergency items or services.
    • Receive GFE at least 1 business day before your medical service(s) or before you schedule services.
    • If you receive a bill that is at least $400 more than your GFE, you may dispute the bill.
    • Make sure to save a copy or a picture of the GFE.
    • No balance billing for out-of-network providers.

For questions or disputes, contact PFH at (833) 986-4323 or QuestionsOnGFE@pfh.org.

Additional Information is available at www.cms.gov/nosurprises

Click here learn more about the “No Surprise Billing Act” and Good Faith Estimates.

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