Performance Results

The success of our consumers is our top priority

SUBSTANCE ABUSE PROGRAMS

98% of Consumers responded that the agency respects their ethnic and cultural background.

95% of Consumers responded that during their treatment, they were introduced to new things that may help them in their recovery.

COMMUNITY PSYCHIATRIC REHABILITIATION
HEALTHCARE HOMES PROGRAMS

97% of Consumers responded that services were provided in a timely manner.

96% of Consumers responded that during their treatment, they were introduced to new things that may help them in recovery.

REFERRAL SOURCES

97% of sources responded that staff who answer the phone provide good customer service.

97% of Referral Sources would recommend PFH services to others.

RESIDENTIAL CARE FACILITY

100% of RCF Consumers said that they feel taken care of here.

100% of PFH RCF Consumers responded that staff treats them with respect.

PREVENTION

100% of Prevention Consumers are satisfied with the technical assistance recieved from their Regional Prevetion Specialist.

100% of Prevention Consumers are satisfied overall with services offered by the Regional Prevention Center.